Refund Policy

1. 24h free trial

Before any purchase, you benefit from a 24-hour free trial. This allows you to test the entire service — channels, movies, series and streaming quality — with no commitment and no credit card required.

2. 7-day money-back guarantee

If the service does not meet your expectations after purchase, you have 7 days to request a full refund. No questions asked.

3. Eligibility conditions

A refund may be requested in the following cases:

• Persistent technical issues unresolved by our support
• Streaming quality significantly below announced specifications
• Extended service unavailability (more than 24 consecutive hours)
• Channels or content significantly missing compared to the described offer

4. Non-eligible cases

Refunds do not apply in the following cases:

• Request made after the 7-day period
• Abusive use of the service or unauthorized account sharing
• Issues related to your internet connection or device
• Multiple and repeated refund requests

5. Refund procedure

1. Contact our support via WhatsApp
2. State your refund reason
3. Our team will process your request within 24-48h
4. The refund will be made via the same payment method used

6. Refund methods

The refund will be made through the same channel as the initial payment: credit card, PayPal, bank transfer or cryptocurrency, depending on your purchase method.

7. Processing time

Refunds are processed within 24 to 48 business hours. Reception time depends on your bank or payment provider (typically 3 to 10 business days).

8. Contact